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Customer Service


Q: How can I request service or become a customer?

A: If you require service for something that Chuck's Technology Services has done for you in the past or if you would like to become a customer, you can email This email address is being protected from spambots. You need JavaScript enabled to view it. or call (304) 851-6582. 

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Q: How long will it take to get a quote for service?

A: Quotes are worked on as fast as possible.  Depending on what the service quote entails and how many vendors are involved, times may vary.  If you have requested a quote and have not heard anything, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call (304) 851-6582 and make an inquiry of the status of your quote.

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Q: Do you offer any discounts?

A: Discounts are offered to non-profit organizations.  Chuck's Technology Services understands that non-profit organizations do a lot of volunteer work and help the community and as such, we do not want to add to the hardship of the organization.

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BILLING


Q: How does billing work?

A: Customers are billed based upon the service that is received.  See below for more detail of each service.  If your service is not listed, you will be billed under the category of General Support:

  • Computer or Network Support:
    Have a minimum of one hour billable time after which time will be billed in half hour increments.
  • Web Page Support and Builds:
    Have a minimum of a half hour of billable time, after which time will be billed in quarter of an hour increments.
  • Custom Application Support:
    Have a minimum of a half hour billable time after which billable time is billed in half hour increments.
  • Security Camera Support and Installation:
    Have a minimum of one hour billable time after which time will be billed in half hour increments.
  • General Support:
    Have a minimum of one hour billable time after which time will be billed in half hour increments.

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Q: How long before I receive my bill or invoice?

A: Bills / Invoices are usually sent out within 7 days of service.  Bills / Invoices are sent out via email to the email that we have on file.  If you have never provided an email, your bill / invoice will be mailed via the United States Postal Service via First Class postage.  If you have not received your bill / invoice, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or call by phone to (304) 851-6582.

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